No worries. We recommend contacting the traveler and ask if you can rearrange before declining the request. If they are able to, please email: firstname.lastname@example.org and ask the Customer Service Team to re-arrange the booking for you. This will result in a cancellation and a new booking being processed. Simply decline the request so the traveler knows.
If you have another experience booked on the same day at the same time we recommend contacting the traveler and ask whether he/she would mind taking the experience at the same time (if it’s possible). If not just decline the experience in a friendly way. We suggest sending a private message to the traveler to explain why you have declined his request.